Frequently Asked Questions

We would advise that you order your stationery 3-4 months prior to you wanting to send it out. All our stationery is handmade and we work on a first come first served basis. If your stationery is required more urgently than this then please do ask and we will do our best to help you.
In general orders take 4-5 weeks to process depending on size of the order and how promptly proofs are approved and returned to us.
We would recommend that all stationery items are ordered together. We do realise until you have your RSVPs returned you will not know exact numbers, but if ordered together it gives us the opportunity to acquire sufficient stock of trimmings to match for all items.
Once you have contacted us with your requirements you will get an email with a form attached for you to complete with all the relevant information.
After your information has been completed we will prepare a pdf proof for your approval, which will be emailed to you. At this stage changes can be made. Once you are happy with the proof we have sent you, you will need to return us an authority confirming everything is correct and to proceed. We urge you to check spellings, times, and details are all accurate as once your approval has been received no further amendments can be made without incurring charges.
When ordering we would suggest you add 4-5 extras to cover mistakes if handwriting guests' names or the sudden realisation that you have forgotten somebody from your guest list. Should you still not have sufficient then we will make extras subject to materials being available at the same unit cost as your main order.
At AD Design & Print we do not believe in minimum numbers, your order should be exactly the quantity you wish to order. There is no surcharge for ordering small numbers or for requiring additional items after the main order.
Samples can be ordered and these are charged at the unit rate for each design. If you then proceed to place an order the sample cost will be deducted from your invoice total. Samples can be ordered in specific colours as well as designs but they cannot be personalised. Please note samples can take 10-14 days to be despatched at busy times.
Each bride is an individual and some may have preconceived ideas or part ideas that need developing for their stationery. We are happy to help with this and design for the individual bride. This will involve a bespoke fee and a longer production time to get to the exact design that you are looking for.
At the time of completing your booking form there is a £25 non-refundable deposit. This can be paid by cheque, cash, debit/credit card, bank transfer or PayPal. The balance is payable on approval of proof and the funds must be cleared funds before we can proceed with making your order. Any digital only production order must be paid for in full at the time of placing the order, before work commences.
All orders are sent by courier or Royal Mail and will require a signature upon delivery. They will be sent by a tracked service and the tracking details will be emailed to you once the parcel has been despatched. For the UK a standard Post and Packaging charge is applied of £10. Outside the UK an appropriate charge according to weight and country would be charged.